Getting started

Understand trials subscriptions and read only access

For all users Updated 28 September 2026

Where

Trial notice and Settings then Project subscription

Understand why editing, publishing or Pro controls may be unavailable.

Steps

  1. Open the project and read any trial or access notice.
  2. During the 14-day trial, build and preview one Basic project with an image background.
  3. Open Settings to view subscription choices and the paid-through date.
  4. Subscribe to the appropriate plan when you need to publish or use paid access.
  5. If the project becomes read-only, renew its access or contact Prevue about an extension.

Expected result

The notice reflects this project’s entitlement. An active recurring subscription shows its Basic or Pro plan and paid-through date, with View project settings to manage. Cancellation and overdue states use different wording. The Projects page suppresses the trial banner when the account owns a qualifying paid project; this does not grant paid access to other projects.

Tips and limits

The account trial is preview-only and does not charge automatically. Basic allows one image background; Pro adds multiple backgrounds, GLB, Google Maps and uploaded custom icons. White label is separate. Once paid access expires, the public viewer is unavailable and editing is blocked unless another valid entitlement applies.

Effect on the published viewer

Access is checked by the server. A draft preview is not a public publication.

Still need a hand?

Send us the project name, what you were doing and any error you saw. We'll get back to you.