Storage and project lifecycle

Delete a whole project

For project owners Updated 28 September 2026

Where

Your projects then the card options menu

Permanently remove a development and its public presence.

Steps

  1. Export a JSON backup first if you want to retain its content.
  2. Separately retain any enquiries or analytics you need; the content backup excludes them.
  3. In Settings resolve billing first. If status is Checkout started and payment is unfinished, choose Close unpaid checkout and confirm. Refresh payment status before retrying deletion.
  4. Open the project card menu and choose Delete project.
  5. Read the warning and confirm only for the intended project.

Expected result

The project, its backgrounds, points, houses, enquiries and analytics are removed. Viewer links and embeds stop working.

Tips and limits

Deletion is permanent. Close unpaid checkout verifies the Stripe session and closes an eligible unfinished link; it does not cancel a paid subscription. Active or unresolved subscriptions still block deletion. Cancellation at period end retains access until expiry.

Effect on the published viewer

Deletion immediately removes public access. There is no publishing step or undo.

Still need a hand?

Send us the project name, what you were doing and any error you saw. We'll get back to you.