Import and live data

Back up and restore a project

For editors with capacity and storage for a restore Updated 28 September 2026

Where

Import / export then JSON backup

Keep a portable project-content backup and restore it as a separate draft.

Steps

  1. Choose Import / export then Export JSON backup and retain the downloaded .json file.
  2. To restore, choose Choose file to import and select that backup.
  3. Review the content summary and enter a name for the restored project.
  4. Choose Restore as new project and wait for all assets to upload.
  5. Open and inspect the restored draft, then publish only when ready.

Expected result

A separate private project is created with remapped record and asset identities. The original project remains unchanged.

Tips and limits

The backup includes layouts, points, houses, branding, images, custom icons and GLB assets, including relevant archived content. It excludes enquiries, analytics, subscription credentials and paid entitlement. The restored project does not automatically go live. Backups support up to 150 MB of assets; the current account allowance still applies to restoration. Verify and reconnect external data sources where needed.

Effect on the published viewer

Restoration creates a new draft. Publish to create its public viewer.

Still need a hand?

Send us the project name, what you were doing and any error you saw. We'll get back to you.