Billing
Handle a declined payment or past due renewal
Where
Stripe checkout or portal then Refresh payment status
Recover a failed payment without incorrectly extending unpaid project access.
Steps
- Read the payment error in Stripe and correct or replace the payment method.
- Retry the existing checkout or unpaid invoice through Stripe’s available controls.
- Return to Prevue and choose Refresh payment status.
- Check that successful payment produces the expected entitlement and paid-through date.
- If the state remains inconsistent, send Prevue support the visible error and request reference without keys or card details.
Expected result
A successful retry can restore active access; a failed payment does not extend paid access.
Tips and limits
A scheduled retry or past-due status is not proof of payment.
Effect on the published viewer
Payment handling changes entitlement, not the saved project content.