Billing
Manage billing cancel or resume renewal
Where
Settings then Manage billing
Review invoices, manage payment details and schedule cancellation through Stripe.
Steps
- Open Settings and choose Manage billing.
- Review the current subscription and invoices in Stripe’s portal.
- Use the available portal action to cancel future renewal or undo a scheduled cancellation.
- Return to Prevue and choose Refresh payment status.
- Check the paid-through date and Cancels on date or end-of-period message.
Expected result
The cancellation state is reflected in Prevue while already-paid access continues to the applicable date.
Tips and limits
Choose Basic and Choose Pro start a new checkout; they are not upgrade controls. They can stay disabled until an existing subscription has ended, even after renewal is cancelled. Direct Basic-to-Pro switching is deferred. Choose the initial plan carefully and contact support before planning a change.
Effect on the published viewer
Subscription status updates are live. Cancelling renewal does not immediately delete the project.